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I.Introduction, A.The New PL Law and its Impact: Comparatively Less Favourable to Consumers?, B.The Birth of PL ADR Centers: Mere "Bureaucratic Informalism"?, II.Japan's PA ADR Centers In Action; More Than Meets the Eye?, A.Many Inquiries, But Very Few Clearly Covered by the PL Law, B.Often More Inquiries from Businesses and Public Bodies, Not "Consumers", C.Very Few Formal Mediation Cases; Much More Direct Negotiation(and Informal Mediation)
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