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Customer care excellence : how to create an effective customer focus

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目次 An introduction to customer care
How managers need to drive and support a service strategy
Listening to customers
Implementing a service excellence strategy
Empowerment and ownership
The internal customer
Training and development for customer service
Communications
Recognition and reward
Sustaining a customer focus.
本文を見る Full text available from ProQuest Central

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登録日 2020.06.27
更新日 2020.06.28