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Clean water companies (CWC) in Indonesia are companies that carry out procurement, purification, supply, and distribution of clean water directly through pipelines or tank cars to customers for househ...olds, industries, and other consumers for commercial purposes. With such an important role, it is necessary to evaluate the performance of CWC continuously. Therefore, CWC can run its business as much as possible to meet customer satisfaction. The purpose of this research is to measure the performance of CWC in Indonesia. The method used to solve this research problem is the DEA-Multipliers Method. This method introduced the utilization of weight multipliers as broad productivities by specifying limited levels of replacement. The research results indicated that 9% DMUs in the efficient category and 91% DMUs in the inefficient category. Three classification types (CTs) of 31 DMUs inefficient based on the efficiency value range as the following: Good_CT (19%), Average_CT (29%), and Poor_CT (52%).show more
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