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Quality is the degree to which a set of inherent characteristics fulfils requirements. Quality has a important role in targets of sustainability and customer satisfaction of the management. There are ...two methods as classic and modern quality methods for sustainability and customer satisfy at the management. In this study, it has been researched that many obstacles originating from management departments about quality improvement and development in reference to classic and modern quality methods. These enterprises take place at 24 numbers industry regions (Bursa, İstanbul, Kayseri, etc. İn Turkey). The data was evaluated by using SPSS program. After the results, the education support has very important role at classic quality method (38.7%) and modern quality method (36.7%) According to classic quality method, the education was 1st rank and the marketing was 6th rank. Also according to modern cquality method, the manufacturing was 1st rank and themarketing/education was 5th rank.続きを見る
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