Mendeley出力
＜図書＞
Providing quality in the public sector : a practical approach to improving public services
| 責任表示 | Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.] |
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| シリーズ | Public policy and management series |
| データ種別 | 図書 |
| 出版情報 | Maidenhead : Open University Press , 2003 |
| 本文言語 | 英語 |
| 大きさ | xiv, 292 p. : ill. ; 24 cm |
| 概要 | Highlighting the importance of input from citizens and users of public services, this book presents a model for understanding quality in the public sector and putting it into practice. Five practition...rs present vignettes of quality improvement in health, housing, and local government. Gaster is a senior research fellow at the University of Birmingham, UK. Squires is affiliated with the Commission for Health Improvement. The book is distributed by Taylor & Francis. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com) This book argues that if public services are to be ’reformed’ or ‘improved’, achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key ‘stakeholders’. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical ‘vignettes’ of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector. 続きを見る |
所蔵情報
| 状態 | 巻次 | 所蔵場所 | 請求記号 | 刷年 | 文庫名称 | 資料番号 | コメント | 予約・取寄 | 複写申込 | 自動書庫 |
|---|---|---|---|---|---|---|---|---|---|---|
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: hbk | 中央図 4C_1‐135 [法] | F 00/P/23 | 2003 |
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015212003008151 |
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書誌詳細
| 一般注記 | Includes bibliographical references (p. [272]-284) and index (p. [285]-292) |
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| 著者標目 | *Gaster, Lucy, 1940- Squires, Amanda J. Crawley, John |
| 件 名 | LCSH:Public administration -- Great Britain
全ての件名で検索
LCSH:Municipal services -- Great Britain -- Management 全ての件名で検索 |
| 分 類 | DC21:352.3570941 |
| 書誌ID | 1001116118 |
| ISBN | 0335209564 |
| NCID | BA62691141 |
| 巻冊次 | : hb ; ISBN:0335209564 : pbk. ; ISBN:0335209556 |
| NBN | BA326366 |
| 登録日 | 2009.09.17 |
| 更新日 | 2009.09.17 |