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<図書>
Making TQM work : quality tools for human service organizations

責任表示 John Gunther, Frank Hawkins
シリーズ Springer series on social work
データ種別 図書
出版情報 New York : Springer , c1999
本文言語 英語
大きさ xiii, 129 p. ; 23 cm
概要 This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). Wi...h a focus upon the application and implementation of TQM tools, topics include building quality in the workplace, TQM and quality tools, planning for continuous quality improvement, team building, group interaction tools and Pareto analysis, problem identification and analysis, work process improvement, financial management, benchmarking, and charting the future. Annotation copyrighted by Book News, Inc., Portland, OR続きを見る

所蔵情報


pbk 医短(調査中) HV/G 977/1999 1999
060222003000010

書誌詳細

一般注記 Includes bibliographical references and index
著者標目 *Gunther, John Joseph
Hawkins, Frank
件 名 LCSH:Total quality management in human services
分 類 LCC:HV41
DC21:361/.0068/5
書誌ID 1000975102
ISBN 0826111874
NCID BA42291162
巻冊次 pbk ; ISBN:0826111874
登録日 2009.09.16
更新日 2009.09.16