<図書>
Making TQM work : quality tools for human service organizations
| 責任表示 | John Gunther, Frank Hawkins |
|---|---|
| シリーズ | Springer series on social work |
| データ種別 | 図書 |
| 出版情報 | New York : Springer , c1999 |
| 本文言語 | 英語 |
| 大きさ | xiii, 129 p. ; 23 cm |
| 概要 | This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). Wi...h a focus upon the application and implementation of TQM tools, topics include building quality in the workplace, TQM and quality tools, planning for continuous quality improvement, team building, group interaction tools and Pareto analysis, problem identification and analysis, work process improvement, financial management, benchmarking, and charting the future. Annotation copyrighted by Book News, Inc., Portland, OR続きを見る |
所蔵情報
| 状態 | 巻次 | 所蔵場所 | 請求記号 | 刷年 | 文庫名称 | 資料番号 | コメント | 予約・取寄 | 複写申込 | 自動書庫 |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
pbk | 医短(調査中) | HV/G 977/1999 | 1999 |
|
060222003000010 |
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書誌詳細
| 一般注記 | Includes bibliographical references and index |
|---|---|
| 著者標目 | *Gunther, John Joseph Hawkins, Frank |
| 件 名 | LCSH:Total quality management in human services |
| 分 類 | LCC:HV41 DC21:361/.0068/5 |
| 書誌ID | 1000975102 |
| ISBN | 0826111874 |
| NCID | BA42291162 |
| 巻冊次 | pbk ; ISBN:0826111874 |
| 登録日 | 2009.09.16 |
| 更新日 | 2009.09.16 |
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