Mendeley出力
＜図書＞
Total quality management : the route to improving performance
| 責任表示 | John S. Oakland |
|---|---|
| データ種別 | 図書 |
| 版 | 2nd ed |
| 出版情報 | Oxford ; Boston : Butterworth-Heinemann , 1993 |
| 本文言語 | 英語 |
| 大きさ | x, 463 p. : ill. ; 24 cm |
| 概要 | In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into...the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance). The best-selling TQM book Completely revised and improved Includes implementing TQM, teamwork, culture change, Baldrige, QFD and much more 続きを見る |
所蔵情報
| 状態 | 巻次 | 所蔵場所 | 請求記号 | 刷年 | 文庫名称 | 資料番号 | コメント | 予約・取寄 | 複写申込 | 自動書庫 |
|---|---|---|---|---|---|---|---|---|---|---|
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中央図 3B | 336.66/O 11/1 | 1994 |
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068172194003834 |
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書誌詳細
| 一般注記 | Includes bibliographical references and index |
|---|---|
| 著者標目 | *Oakland, John S. |
| 件 名 | LCSH:Quality control LCSH:Total quality management |
| 分 類 | LCC:TS156 DC20:658.5/62 |
| 書誌ID | 1000084721 |
| ISBN | 0750609931 |
| NCID | BA20837681 |
| 巻冊次 | ISBN:0750609931 |
| 登録日 | 2009.09.10 |
| 更新日 | 2009.09.10 |