Mendeley出力
＜図書＞
Quality wars : the triumphs and defeats of American business
| 責任表示 | Jeremy Main |
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| データ種別 | 図書 |
| 出版情報 | New York : Free Press Toronto : Maxwell Macmillan Canada New York : Maxwell Macmillan International , c1994 |
| 本文言語 | 英語 |
| 大きさ | x, 382 p. ; 25 cm |
| 概要 | The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that...have attempted large-scale improvement efforts. Jeremy Main has interviewed more than a dozen chief executives, all of whom have managed quality programs, including Charles Clough of Nashua, Robert Galvin of Motorola, James Hagen of Conrail, Roger Milliken of Milliken, Ray State of Analog Devices, and John Young of Hewlett-Packard, in addition to hundreds of other senior executives, workers, labor representatives, city officials, military officers, and hospital administrators. Through their experiences, Main reveals what works and what doesn't work when an organization attempts the transforming leap into Total Quality Management. Their message comes through loud and clear: it is a tough battle, but persistence can win priceless rewards. The notable successes at BancOne, L.L. Bean, Ford, Hewlett-Packard, Motorola, Saturn, Solectron, and Xerox prove it. However, Main shows that Motorola and Hewlett-Packard, among the earliest and best practitioners of total quality, are still finding obstacles to overcome. And some other early converts, such as Florida Power & Light, have stumbled badly along the way. Main's vivid descriptions of these setbacks capture the difficulties inherent in implementing a total quality system. His dramatic accounts of success and failure at companies such as Milliken and Intel convey valuable knowledge that is otherwise gained only by actual experience. The way to achieve the "new quality" of today, Main shows, is through a full commitment to TQM. He reveals through the experiences of these companies that TQM is not just a management tool, as it has often been used, but a management philosophy that is indispensable in attaining a high level of quality -- now a requisite for competing successfully. With the collaboration of the Juran Institute, Main demonstrates how TQM has transformed companies by improving quality at all levels. The accounts of these triumphs are direct evidence that world-class quality is attainable by American industry, and will inspire and point the way for executives, managers, and government officials in their timeless pursuit of total quality. 続きを見る |
所蔵情報
| 状態 | 巻次 | 所蔵場所 | 請求記号 | 刷年 | 文庫名称 | 資料番号 | コメント | 予約・取寄 | 複写申込 | 自動書庫 |
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中央図 自動書庫 | 509.66/Ma 31/1 | 1994 |
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068172194012845 |
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書誌詳細
| 一般注記 | "A Juran Institute report." Includes bibliographical references (p. 343-361) and index |
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| 著者標目 | *Main, Jeremy, 1929- |
| 件 名 | LCSH:Total quality management -- United States -- Case studies 全ての件名で検索 |
| 書誌ID | 1000065955 |
| ISBN | 0029166845 |
| NCID | BA22992018 |
| 巻冊次 | ISBN:0029166845 ; PRICE:$29.95 |
| 登録日 | 2009.09.10 |
| 更新日 | 2009.09.10 |